TERMS AND CONDITIONS

  1. These terms and conditions relate to a typical booking. Please read these terms and conditions carefully before purchasing any services as by doing so, you accept that these terms and conditions will govern all Contracts. A non-refundable reservation payment of £150.00 is necessary to guarantee & assure the services of Fistral Stereo for the engagement. This amount shall be applied to the total performance fee.

  2. Should you wish to extend the performance times of your booking either on the night of your event or beforehand, in addition to the initial contracted performance times, this is available at £100.00 per hour. Fistral Stereo is under no obligation to provide an offer to purchase additional hours. All performance hours must fall within the client’s chosen venue’s entertainment license.

  3. The client agrees to reserve a parking/loading space for Fistral Stereo as close to the performance space as physically possible at no cost to Fistral Stereo.

  4. In order to provide the music for the event, a minimum of two 240v plug sockets must be made available with a stage/performance area of approximately 3.5m x 2m reserved exclusively for Fistral Stereo.

  5. In the unlikely event of Fistral Stereo having to cancel due to injury or illness, a good effort will be made by Fistral Stereo to find a suitable replacement. If this isn’t possible, any payments made will be returned including any deposits. If either Fistral Stereo or the Client has to cancel due to force majeure where the performance from Fistral Stereo becomes impossible, unfeasibly difficult or expensive, all monies paid up until such date will be retained by Fistral Stereo. If the Client cancels within 1 calendar month of the booked occasion, or during the performance for any reason, the total fee will be liable and no refunds will be given.

  6. Unless the performance and preparation you receive was misleading to what was advertised, in accordance with trading standards, no part or full refunds will be made. This includes lack of attendance by guests, weather conditions, emergencies and/or unreasonable expectations from the Client and/or their guests that results in the performance not being possible. Dry, well ventilated shelter must be provided for outdoor events. The performance area must be located out of direct sunlight or sufficient shade provided.

  7. The Client may request to see documentation referring to the legality of the service provided (Public Liability Insurance).

  8. A testimonial may be requested after the proposed date, however you will not be obliged to give one. Fistral Stereo reserves the right to record, capture or reproduce any events that happen during the performance unless requested beforehand.

  9. It is understood that if any equipment or persons are in threat of damage or injury, the performance must cease until the Client has resolved the threat, and full payment is still required.

  10. It is understood that if any of the equipment provided by Fistral Stereo for the occasion suffers any damage and/or theft as a result of the Client’s and/or their guests’ actions (including when inebriated), the Client will be liable for the repair/replacement costs of that equipment.

  11. Fistral Stereo and any assistants will conduct themselves in a professional manner throughout the occasion and the performance.

  12. Hospitality - the client will include and provide Fistral Stereo with a portion of any food that is being served during the set up and performance. No special dietary requirements are needed. You do not need to provide Fistral Stereo with any drinks during the event (although my wife would love you if you sent me home with a nice bottle of red wine!) 🍷